Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the ThatMattGuy website (thatmattguy.co.uk) and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

Services Provided

ThatMattGuy provides the following services:

• Web design and development
• E-commerce website development
• Custom web applications
• Business automation solutions
• AI integration and automation
• Website maintenance and support

Specific details of each project will be outlined in a separate project agreement or statement of work.

Project Process

1. Initial Consultation

We begin with a free consultation to understand your requirements, goals, and budget. This helps us provide an accurate quote and project timeline.

2. Proposal and Agreement

Following the consultation, we provide a detailed proposal including scope of work, timeline, deliverables, and pricing. Work begins once you accept the proposal and any required deposit is paid.

3. Development

We keep you informed throughout the development process with regular updates and opportunities for feedback at agreed milestones.

4. Review and Revisions

You'll have the opportunity to review the work and request revisions. The number of revision rounds will be specified in your project agreement.

5. Launch and Handover

Once approved, we launch your project and provide all necessary documentation, training, and support materials.

Client Responsibilities

To ensure successful project completion, clients are responsible for:

• Providing timely feedback and approvals at agreed milestones
• Supplying all necessary content (text, images, logos) in a timely manner
• Ensuring all provided content is legally owned or licensed for use
• Providing access to necessary accounts, hosting, or third-party services
• Making timely payments according to the agreed schedule
• Communicating any changes to requirements or scope promptly

Delays caused by late client feedback or content provision may result in extended project timelines.

Intellectual Property Rights

Client Ownership

Upon full payment, you own the final deliverables created specifically for your project, including custom designs, code, and content we create on your behalf.

Third-Party Components

Projects may include third-party components (frameworks, libraries, plugins) that are subject to their own licenses. You receive a license to use these components as part of your project.

Portfolio Use

We reserve the right to display completed projects in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.

Warranties and Disclaimers

Our Warranty

We warrant that:

• Services will be performed with reasonable skill and care
• Work will be substantially as described in the project agreement
• We will fix bugs and errors discovered within the support period at no additional cost

Disclaimer

Except as expressly stated above, we provide services "as is" without warranties of any kind. We do not guarantee specific results, rankings, traffic, or revenue from our services.

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim shall not exceed the amount paid by you for the specific service in question
• We are not liable for indirect, consequential, or incidental damages including lost profits or business interruption
• We are not responsible for third-party services, hosting, or platforms beyond our control
• We are not liable for issues arising from client-provided content or modifications made by third parties

Cancellation and Refunds

Client Cancellation

You may cancel a project at any time by providing written notice. In the event of cancellation:

• You will be invoiced for all work completed to date
• Deposits are non-refundable
• You will receive all work completed up to the cancellation date

Our Cancellation

We reserve the right to cancel a project if:

• Payment terms are not met
• Client fails to provide necessary materials or feedback
• Project requirements change significantly from the original agreement

In such cases, you will be refunded for any work not yet completed.

Support and Maintenance

All projects include a support period as specified in your project agreement (typically 1-6 months). During this period, we provide:

• Bug fixes and error corrections
• Technical support via email
• Minor content updates (as specified in agreement)

After the initial support period, ongoing maintenance and support can be arranged at our standard hourly rate or through a maintenance package.

Confidentiality

We respect the confidentiality of your business information. Any confidential information shared during the course of our engagement will be kept confidential and not disclosed to third parties, except as required by law or with your permission.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.